Return, refund, exchange
IMTE Inc. is committed to maintaining the highest quality standards and stands behind its product. If a customer is not fully satisfied with our product we will exchange/refund the purchase subject to the following conditions.
- Refund/exchange must be processed only after the returned goods are received by IMTE Inc. IMTE Inc. reserves the right to inspect the returned goods for refund/exchange eligibility.
- Shipping costs for returned goods are on the account of sender.
- No refund/exchange on used goods.
- No refund/exchange after the warranty period expired.
- Restocking fee 15% will be applied.
- If order was paid by credit card / PayPal a 3% commission will be additionally deducted from the refunded amount.
Shipping / Delivery
- We ship internationally by mail/courier mail.
- Term of delivery is DDU (Delivery Duty Unpaid) according to Incoterms 2000.
- Other means of delivery are also available upon mutual agreement.
- Delivery time is indicated individually for the particular merchandise – please see the website.
- Please thoroughly review your shipping address in the order form and make sure it is full and correct. We do not take responsibility for orders lost in mail caused by errors in the delivery address.